The Risks of Insufficient Training and Their Impact
E-commerce has become a cornerstone of the digital economy. However, like any powerful tool, its effectiveness and safety can be compromised by human error.
Adobe Commerce, one of the most prominent e-commerce platforms in the world, has a robust Admin Panel, but it is precisely in this nerve center where errors by poorly trained staff can cause critical failures.
Below, we explore some of these dangerous actions.
1. Deletion or incorrect editing of products:
- A user who does not properly understand how uploading and editing products works could accidentally delete important listings or modify key details.
- This can lead to confusion and lost sales.
2. Misconfiguration of pricing and promotion rules:
- Applying improper discounts, setting up promotions incorrectly, or establishing pricing rules that conflict with each other can result in significant loss of revenue or a negative image towards customers.
3. Improper manipulation of the CMS:
- Bad content, poorly structured pages or accidentally deleting vital content can ruin the user experience, reduce conversion and affect brand reputation.
4. Incorrect user permissions settings:
- If roles and permissions are set carelessly, unauthorized personnel could access sensitive areas of the Dashboard.
- Worse yet, a primary administrator could be locked out, limiting access to critical functions.
5. Not making backup copies or doing so incorrectly:
- Before making major changes, it is always essential to have up-to-date backups.
- A poorly trained user could forget this crucial step or do it improperly, which can result in loss of important data in case of errors.
6. Installation of extensions or plugins without validating:
- The Adobe Commerce ecosystem allows the integration of numerous plugins and extensions.
- However, installing an unverified or incompatible plugin may cause site crashes, security vulnerabilities, or conflicts with other functionality.
7. Incorrect System Updates:
- Updates are essential to keep the system secure and efficient.
- But if done without following the proper procedure, they can cause incompatibilities, errors, or in the worst case, a complete site crash.
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